VFRESHERS

Experience: 0 – 5 years   

Education: B.E/B.Tech, M.E/M.Tech/MS     

Location: Bangalore

Job Description:
You will be responsible for delivering SQL Server support to all Microsoft customers. Your primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive. Utilizing knowledge of the customer environment, You have to deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. You have to effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues. You will have to develop a relationship with their technical peers for the technology they support and related technologies in order to ensure improved collaboration and satisfaction in support.

Roles and Responsibilities:
Communicate with corporate customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft SQL Server software.
Analyze problems and develop solutions to meet customer needs; may involve writing code.
Participate in daily triage meetings to share knowledge with other engineers and develop efficient customer solutions.

Learn prerelease products in area(s) of support responsibility in order to support them when released
Identify and report both software bugs and customer suggestions.
Write technical articles and sample programs for Microsoft’s knowledge base.
Learn entire product or product family supported and continually improve personal knowledge and skills.

Skills Required:
Strong knowledge of Microsoft SQL Server and Windows 2000 Server and Windows 2000 Professional,
Programming experience in Visual C++
Strong knowledge of personal computer architecture and network architecture.
Excellent demonstrated customer service skills
Good Communication Skills Spoken and written English (including technical writing).
Works well in a team environment
Effective learning skills Preferred.
MCP Certified in at least one of the Windows Server Operating Systems
MCP Certified in at least one of the SQL Server 2000 exams
Microsoft Certified Systems Engineer and/or Microsoft Certified Database Administrator certification
Similar Certifications in other high end RDBMS product.

Apply:

Click here to Apply through Microsoft