VFRESHERS

About Company : MphasiS and EDS come together as one big company to provide integrated solutions involving Infrastructure Technology, Applications & Business Process Outsourcing capabilities. From Manufacturing, Financial services, Healthcare, Communications, Energy, Transportation, Consumer and Retail industries to Governments around the world, our client list features global players. We have over 130,000 employees spread over 64 offices across the globe helping clients increase their competitiveness

Job Title : Technical Support Associate / Sr. Technical Support Associate 

Experience : 0 – 4 Years 

Job Description : Responsible for ensuring timely process through which problems are controlled.
This includes problem recognition, research, isolation, resolution, and follow-up steps.
Trouble shooting for clients and providing the fastest possible solution to them. 

Desired : Strong written and verbal English communication skills
Working knowledge of desktop PC and peripheral devices.
Preferably proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook)
Customer support experience required
Flexibility in work schedule and processes
Professional customer service skills and a positive attitude required
Possess analytical problem solving skills
Good time management skills
Ability to handle difficult or irate customers
Ability to respond to and resolve customer inquiries
Ability to listen effectively
Ability to follow procedural guidelines to respond to and/or research customer questions
Ability to work in a team environment
Ability to diagnose and resolve customer problems via the telephone
Ability to multitask and adapt to constantly changing environment.

Location : Pune 
 
Contact Ridhima Mukerji
MPhasis Limited an EDS company
 
Telephone  : +912040741152 

Website : www.mphasis.com

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