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MPHASIS PUNE <> TECHNICAL SUPPORT JOBS

September 30th, 2008 Posted by VFreshers

About Company : MphasiS and EDS come together as one big company to provide integrated solutions involving Infrastructure Technology, Applications & Business Process Outsourcing capabilities. From Manufacturing, Financial services, Healthcare, Communications, Energy, Transportation, Consumer and Retail industries to Governments around the world, our client list features global players. We have over 130,000 employees spread over 64 offices across the globe helping clients increase their competitiveness

Job Title : Technical Support Associate / Sr. Technical Support Associate 

Experience : 0 – 4 Years 

Job Description : Responsible for ensuring timely process through which problems are controlled.
This includes problem recognition, research, isolation, resolution, and follow-up steps.
Trouble shooting for clients and providing the fastest possible solution to them. 

Desired : Strong written and verbal English communication skills
Working knowledge of desktop PC and peripheral devices.
Preferably proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook)
Customer support experience required
Flexibility in work schedule and processes
Professional customer service skills and a positive attitude required
Possess analytical problem solving skills
Good time management skills
Ability to handle difficult or irate customers
Ability to respond to and resolve customer inquiries
Ability to listen effectively
Ability to follow procedural guidelines to respond to and/or research customer questions
Ability to work in a team environment
Ability to diagnose and resolve customer problems via the telephone
Ability to multitask and adapt to constantly changing environment.

Location : Pune 
 
Contact Ridhima Mukerji
MPhasis Limited an EDS company
 
Telephone  : +912040741152 

Website : www.mphasis.com

FOR DETAILS : CLICK HERE

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5 Comments

  1. # 1 Pramod Saraf Says:

    I would like to work in Desktop Engg. & Technical Support. I completed H/W & N/W in Jetking Institute from Hydrabad. Now I am working in IBM. I have a eight month exp. I like to change the company. Is there any vacancies so pls. call me.

    9049184881

  2. # 2 FRESHERS TECHNICAL SUPPORT JOBS « VFreshers.com Says:

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  3. # 3 Bhatu Says:

    hi i am MCM post graduate, but now i am working in BPO Co., as a technical Support Executive from last 10 month, i like to join your co. Becouse mphasis is the one of leading BPO co.
    I would be grateful if you entrust us the opportunity.
    You can call me on 9271718834

  4. # 4 Vikas Mandode Says:

    Sir,Im Vikas completed diploma in Elec & Telecom working with telecom company having 3 years experience in IT,Having Knoweldge about Voice Data & Video Communication,looking forward to your response.
    Also completed CCNA Training & B-tech in Part Time.
    awaiting in your reply

    Regards

    VIkas Mandode
    94210-96065
    vikas_bm@rediffmail.com

  5. # 5 revathi Says:

    Hello Sir,
    I’m Revathi from Andhra.I have been completing my B.tech in the stream of Computer Science(fresher) and willing to work in the networking feild at Mphasis.So kindly let me know how can i obtain this opportunity
    Waiting for your response.
    Thanks & Regards

    Revathi.M
    9393822991

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