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Mumbai Fresher IT Helpdesk Jobs- Omnitech Infosolutions

May 7th, 2011 Posted by VFreshers

Mumbai Omnitech Infosolutions is hiring IT Hardware / Networking Freshers as Customer Service Engineers – 7 May 2011

Job Position : IT Helpdesk Executive

Number of Posts : 5

Name of the organization : Omnitech Infosolutions Ltd.

Experience: 0 – 4 Years

Job Location: Mumbai

Required :

  • Good knowledge of timely support and coordination
  • Experience in Helpdesk support or remote support or call coordination.
  • Working knowledge on excel i:e to maintain reports, MIS Coordination, Vendor coordination.

Job responsibilities :

  • Attending the customer calls and queries, solving problems on primary level through telephone.
  • Monitoring calls, assigning the calls to the respective customer support engineer
  • Resolving the problem Remotely through net meeting and also telephonic support
  • Preparing daily and monthly reports
  • Follow up with vendors for pending calls and the spare parts required
  • call logging, call assigning, making MIS report
  • vendor coordination
  • 95% coordination

Details of the Company :

Omnitech Info Solutions Ltd. is described as one of the most powerful force that?s been active in the world of InfoTech, ever since the advent of the digital age.

Established 18 years ago, Omnitech is a company whose clear vision encompasses an entire gamut of core competencies as Managed Service Provider (IT Infrastructure Management Services/ Remote Management Services, Business Continuity Planning / Disaster Recovery Services) Software Development Lab (Application Management Services and Application Maintenance services) and Independent Software Test Lab (Software Testing Services).

Omnitech has recently set-up office in Baharin. In time to come, we shall continue to grow organically as well as inorganically thru merges & acquisitions. We are in a process of setting overseas office at USA, UK & japan.

An ISO 9001-2000 certified company, 0mnitech is driven by a highly trained staff operating out of a nationwide network and practicing unique customer-centric methodologies.

Website: http://www.omnitechglobal.com

Apply : Email ur cv to pranita.bamane@omnitechglobal.com

Email subject : Profile from vfreshers.com

Are you a 2014 / 2015 Fresher? Get an IMPROVED CV in Rs. 399 only!

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