Freshers Jobs India

Mumbai Freshers Customer Service Operations Jobs- Play Games24x7 Pvt. Ltd.

December 11th, 2011 Posted by VFreshers

Job Position : Operations Associate – Customer Service

Name of the Company : Play Games24x7 Pvt. Ltd.

Experience: 0 to 1 yrs.

Salary: INR 1.5 Lakhs to 2.25 Lakhs

Job Details :
As an Operations Associate , you will be focused on operations & customer service, working to help us provide an amazing experience to each and every player on Games24x 7.Over time, we hope you will have the opportunity move into a broader role, take on increased responsibility and grow professionally along with Games24x7 .

We want to provide our players with an extraordinary game playing experience. To that end, we must ensure that our players’ queries and/or concerns are duly addressed while our operational activities seamlessly provide our players the top notch playing experience we wish to deliver. You will be at the forefront of that effort:

Job Duties :

  1. will be on the front lines with our players, acting as the voice of Games24x7 and providing the kind of service our players could only have dreamed of else where, responding to their queries by chat, email or even through a phone call, in the process helping solve the issues raised by our players.
  2. will work closely with several different teams like the product team, the technology team and the operations team to take all the necessary steps in addressing player concerns on www.games24x7.com in a timely manner.
  3. will be asked to constantly think of ways to improve customer service and operations protocols to prevent repeat problems and make our team more efficient.
  4. will follow up with players periodically to ensure that they are having a great time playing on the site and do not have subsequent issues.
  5. will become the company expert on our internal application system and actively track player concerns, queries and behavior on www.games24x7.com
  6. will be asked to get involved in other areas of the business based on your interest and company needs. This could range from marketing activities to other operational initiatives.

Required :

  1. sharp, extremely creative, will take lots initiative
  2. Exceptionally well organized
  3. self motivated
  4. Exemplary communication skills (both verbal and written) in the English language.

Details of the Company :
Games24x7 is the first online company to bring games of skill with cash prizes to the large, yet under-served Indian users in a fun, lighthearted and friendly setting. We kicked off this ambitious journey in 2009 with India’s most popular card game – Rummy. Today, we are India’s largest online rummy site where millions of players visit us to play for free and for cash prizes. We are backed jointly by international venture capitalists and a hedge fund that has made significant investments in some of the most successful Internet companies in India.

For Details click : http://jobsearch.naukri.com/job-listings-Operations-Associate-Customer-Service-Play-Games24x7-Pvt-Ltd–Mumbai-0-to-1-years-291111000802?xz=1_0_3&xo=&xp=11&xid=132359291740701000&qp=&id=&f=-291111000802

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