Job Position : Service Desk Administrator
Name of the Organization: Rolta India Limted
Experience: 1 – 4 Years
Work Place : Mumbai
Qualification : B.Tech/B.E. -, M.Tech
Job Responsibilities :
- Working as CA Service Desk administrator.
- Apart from Service Desk, the candidate will work on some scripting / development in Java, HTML, JDBC etc.
- Must have strong hands on experience in CA service desk configuration and administration
- 1-3+ years experience in CA Service Desk R12, R11.2 environment and related migration methodology
- Possess strong knowledge in designing and implementing workflows in CA Service Desk including web-based forms and web services
- Excellent knowledge in end-user personalization, system-wide configuration, tool-based modification, and code-level customization
- Proficient in regular administrative tasks such as configuring security, managing notifications, Service Level Agreements (SLAs) and surveys
- Strong knowledge in creating Web Intelligence Reports using Infoview, modifying preconfigured reports, creating Web Forms for reports, setting up reporting tabs, creating dashboard frames using Web Screen Painter and configuring security for reports
About Company :
ROLTA is an Indian multinational organization that has executed projects in over 40 countries. ROLTA serves these markets by providing innovative solutions — Enterprise Geospatial Information Solutions (EGIS), Defence & Homeland Security; Enterprise Design & Operations Solutions (EDOS); and Enterprise Information Technology Solutions (EITS). The Company has benchmarked its quality processes with the world’s best quality standards. ROLTA is accredited with the prestigious BSI ISO/IEC 27001:2005 certification, the ultimate benchmark for information security; the BSI ISO/IEC 20000-1:2005 IT Service Management Standard; and the Company’s software development business group has been assessed at the highest level of SEI-CMMI Level 5.
Rolta India Limted
Rolta Technology Park MIDC, Marol, Andheri (E)
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