Freshers Jobs India

NCR / Delhi 2013 BPO Process Associate Job For Freshers in Genpact

December 12th, 2012 Posted by Shane


Job Position: Process Associate

Number of Posts: 15

Name of the Company: Genpact

Job Location: Delhi/NCR

Experience: 0 – 2 Years

Job Duties:

  1. Attending outbound calls.
  2. Asking customers to make payments for Car Lease.
  3. Comprehend customers queries / Complains / Comments and Process payment.
  4. Display empathy/ understanding of the issue/ concern towards customer.
  5. Provide quick an effective resolution to the customer’s queries.
  6. Handling multiple tasks simultaneously.
  7. Has a pleasant attitude.
  8. Wants to delight customers, above and beyond call of duty.
  9. Has a knowledge of customer needs.
  10. Is able to communicate clearly, both written and in speech.
  11. Talks in a way the customer can understand.
  12. Is able to handle complaints, even irate customers.
  13. Works accurately and with eye for details .
  14. Is able to use automated information systems to analyze the customers situation.

Skills Required:

  • Graduation in any STREAM
  • 0 – 2 years of Experience.
  • Freshers can also Apply.
  • Excellent English reading & writing skills
  • Fluent in English
  • Excellent Analytical skills.

Qualification: Graduate/PG

Details of the Company:
Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India’s largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.You can read more about Genpact at http://www.genpact.com.

Contact Number: 9971847006

Apply: Email your cv to careers.ncr@genpact.com


Are you a 2014 / 2015 Fresher? Get an IMPROVED CV in Rs. 399 only!

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