Network Administration Job Careers-Datacraft India BangaloreApril 15th, 2010 Posted by VFreshers
Job Position : Network Engineer
Name of the Organization : Datacraft India Ltd
About Company :
Datacraft is a wholly owned subsidiary of Dimension Data plc (LSE:DDT), a US$4 billion leading global IT solutions and services provider with over 11,055 highly skilled employee. Datacraft operates in over 50 offices across 13 Asia Pacific countries. We help clients plan, build, support, manage, improve and innovate their IT infrastructures. Datacraft combines an expertise in networking, security, data centre, storage, Microsoft solutions and contact centre technologies, with advanced skills in consulting, integration, training and managed services to craft IT solutions for businesses. Datacraft is headquartered in Singapore, and operates in more than 50 major offices and has over 1,500 employees across 13 Asia Pacific markets. For more details log on to http://www.datacraft-asia.com for more information about the organization.
Experience: 1 – 2 Years
Work Location: Bengaluru/Bangalore
- CCNA certification preferred, Knowledge of any of the following: Cisco routers and switches, Frame relay, ISDN and ATM technology, NOS – NT, Novell, or Solaris, Checkpoint Firewall-1.
- Prior Technical (Networking LAN/WAN) experience is an advantage
- Experience in managing Call centers for network monitoring is an advantage
- Ability to work in an international & multi-cultural environment
Job Responsibilities :
- To monitor and manage the client network events for Insite clients and also assist the client with their queries and ensure we meet our agreed SLA’s
- Ensuring GSC as a total interrelated and integrated set of processes and emphasizes quality of service over quantity of services.
- Proactive monitoring and understanding of clients network
- First level diagnosis, and should be able to escalate to next level
- Maintaining clients SLA in terms of call handling, case handling and e-mails, end to end follow-up on the cases, proper shift handover with updates
- Ensures that support is provided around-the-clock information transfer, atorage ans processing is timely, efficient and meets the required service levels
Datacraft India Ltd
#3/1, JP Technopark Miller’s Road
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