NIIT Technologies Gurgaon Walkin Interview on 17 April 2011- ServiceDesk Support JobsApril 14th, 2011 Posted by VFreshers
NIIT Technologies is recruiting professsionals for Desktop Support in Gurgaon – 14 April 2011
Job Position : ServiceDesk Support
Experience : 1 – 4 Years
Job Location : Delhi/NCR
Job Responsibilities :
- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Follow standard help desk procedures
- Log all help desk interactions
- Administer help desk software
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Prepare activity reports
- stay current with system information, changes and updates
- Candidates should be open to work in 24*7 environment
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- Knowledge of relevant call tracking applications
- Knowledge and experience of customer service practices
- Related experience and training
- Candidate should have excellent communication skills (preferably of supporting a UK client) and should have good exposure in supporting basic technical issues (Outlook, mail, office applications, etc).
- If the candidate has additionally supported iPhone/Blackberry/other mobile phones, that would be an added advantage.
Apply : Email ur cv to email@example.com
Email Subject : Profile from vfreshers.com
Walkin Date : 17th Apr 2011, Sunday
Walkin Time : 9:00 a.m.to 11 a.m.
Walkin Venue :
NIIT Technologies Ltd.
223-224, Udyog Vihar,
Phase 1, Gurgaon.
About Company :
NIIT Technologies is a leading IT solutions organization, servicing customers in North America, Europe, Middle East, Asia and Australia. The Company offers services in Application Development and Maintenance, Managed Services, Cloud Computing and Business Process Outsourcing to organizations in the Financial Services, Insurance, Travel, Transportation and Logistics, Manufacturing and Distribution and Government sectors.
NIIT Technologies vision is to be the “First Choice” of services for the focused segments serviced. The Company has a simple strategy – to focus and differentiate. It competes on the strength of its specialization.
Website : http://www.niit-tech.com