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Openings For Customer Care Exec-HCL Technologies Hyd

June 6th, 2010 Posted by VFreshers


About Company :
HCL Technologies is a leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on ‘transformational outsourcing’, underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 20 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Aerospace & Defense, Telecom, Retail & CPG, Life Sciences & Healthcare, Media & Entertainment, Travel, Transportation & Logistics, Automotive, Government, Energy & Utilities. HCL takes pride in its philosophy of ‘Employee First’ which empowers our 54,216 transformers to create a real value for the customers. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 2.2 billion (Rs. 10,591 crores), as on 30th June 2009.
HCL is a $5 billion leading global Technology and IT Enterprise that comprises two companies listed in India – HCL Technologies & HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups, a pioneer of modern computing, and a global transformational enterprise today.

Job Position : Customer Care Executive(voice)

No of opening : 30

Experience : 1 – 5 Years

Qualification : B.Tech/B.E.,M.Sc – Computers,MCA

Work Location : Hyderabad / Secunderabad

Job Details :
This position is responsible to provide front-end support providing answers to most product or product line usability questions

Job Responsibilities :

  • Receive frontline issues/calls from most customers
  • Handle all functionality and usability related issues
  • Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience
  • Develop skills with products and related technologies to provide quality customer support
  • Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution.
  • Create/update customer issues.
  • Send product solutions to customers.
  • Issue closure with verified solutions.

Required :

  • Good customer service skills.
  • Good communication skills.
  • Good analytical skills.
  • An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary).
  • B.E/B.Tech(Must) – (Excluding 2009 & 2010 Pass outs)

Website : http://www.hcltech.com

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