VFRESHERS

Call Center Entry Level Jobs in India – Call Center Job vacancies in Oracle Bangalore India

About Company :
The Global Financial Information Center, Oracle India Private Limited captive BPO based in Bangalore. GFIC provides financial services to Oracle subsidiaries in different countries and to Oracle’s suppliers and customers from Bangalore, India.

Job Title : Technical Support Executive ( voice) • Customer Service Executive (Voice)

Experience:  0 – 4 years  

Education: Any graduate  

Location:  Bangalore  

Job Description :
We are looking for Call Center Executives who give service support to our US partners. Please find below are the detailed job roles and responsibilities.

Answer phones and respond to Oracle Customer and partners related to collection requests.
Provide the Oracle Partners with product and service information.
Identify, research, and resolve Partner issues using the available information in the system, and resources.
Follow-up on Partner inquires which are not immediately resolved.
Complete call logs and reports.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Transfer customer calls to appropriate staff, as and when required.
Outbound Calls to the Partners to find out the satisfaction level on the service provided by Oracle.
Validating the Partner records for upgradation and renewal of the membership with Oracle.
Carry out back-end activity to process the orders for joining and renewals of Oracle memberships.
 

Apply : If you have registered your CV with Monster.com CLICK HERE to apply
OR
CLICK HERE TO POST YOUR CV AT MONSTER.COM and then apply above