VFRESHERS

Patient Care Services Job openings in Fortis Mumbai

Job Title : Front Office Assistant – Patient Care Services

About company :
A 150 beded superspeciality Hospital in Navi Mumbai.

Experience : 0 – 5 Years

Job Location : Mumbai

Job Description :

• New Registration, counseling for chargeability, admission for regular cash paying patients , ECHS & other Corporate patients

• Completion of corporate documentations & Escorting to their respective wards.

• Processing & Update the Corporate (excel) file both on paper and in the module, communicating through mail to respective HOD’s regarding., Staff Admission, Staff Dependants, Beas, VIP pt

• Issue Calling Code to the pt. attendants so that they can call out side from the hospital

• Counseling and Admissions (including Upgrade Surgeries)

• Visitor passes. Codes & update the Calling Code (excel) file and for activation mail to IT helpdesk & team leader

• Doctor change request in case pt. need to shift in another specialty Up gradation of Remarks for any kind of message

• Guest queries & Room Booking for expected admissions for next few days

• Follow up for daily payable report while issuing the temp. Passes and updating the remarks

• Handling Billing queries for routine pt. attendants

• Taking request from Nursing Station or from the attendants for the particulars & Address Change Request

• Informing attendants (by announcement / calls on cells

• Request for Package Detail (Reimbursement request) in case pt. is Govt. Employee and required package breakup

• Cash Collection / Refunds Issuance of Receipts against deposits

• Issuance of Clearances (For Surgeries, Upgraded Surgeries & Final Discharges)

• Inform Telephonically to the respective wards and direct call to the attendants about the discharges on receiving bill. So that they will clear the dues and take final clearance.

• Appointment, admission and discharge of patients : Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers

• Registration: Complete the registration process in a timely and accurate manner

• Cashiering: Submit deposited cash/ cheque/ drafts/ credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift

• MIS: Maintain and generate process related data as and when required by the HOD

• Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patient’s convenience

• TPA: Provide a seamless and trouble free experience in getting cashless treatment. Follow up with various TPAs/ corporates about status of payment. Update patients and doctors about status of authorization

• Provide patients with information regarding advised investigations and procedures

• Assist and direct patients that have come in for health check up

• Manage and record time spent by patient as mentioned in the standard operating procedure

• Co-ordinate for timely delivery of the report at the designated counter

• Maintain service standards as specified in the standard operating procedure

• Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis

• Interface with SRL Ranbaxy Lab and other diagnostic areas for patient’s investigation reports

• Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface

• Proactively distribute feedback forms and seek suggestions from patients/attendants

• Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile

• Effectively utilize all communication systems

• Adhere and contribute to cordial inter and intra team relations

• Complete any other ad-hoc task assigned by the concerned superior

• Any other task assigned by the HOD and the Management

Address :
Fortis Healthcare Ltd
mini seashore road Sector -10A Vashi
MUMBAI,Maharashtra,India 400001

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