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Product support Jobs at Pune-Ideas

October 2nd, 2010 Posted by VFreshers


Job Position : Product Support Engineer

No of Openings : 2

Experience : 1 – 3 Years

Job Location : Pune

Job Details :
This position will be responsible for proactively monitoring the various processings and related activities for the IDeaS client base. Additionally, the individual would be responsible for providing reactive support for issues raised by the internal/external clients.

Job responsibilities :

  1. Proactively monitor all the processings
  2. Perform root cause analysis for repeated failures
  3. Perform analysis and initiate action to achieving uptime and other departmental targets
  4. Handle client communication, written and verbal
  5. Analyze and resolve technical issues
  6. Identify and escalate areas of concern as per escalation process and adhere to all the processes and procedures laid down for the department
  7. Perform installations for new properties/subscriber client upgrades as required
  8. Produce daily, weekly, monthly and ad-hoc reports as requested
  9. Update the Senior Product Engineers and/or the Lead Product Engineer on progress of issues/projects
  10. Take appropriate actions when either the Senior Product Engineers and/or the Lead Product Engineer are not available and when CARE operations are affected or immediate escalation is required for resolution of issues
  11. Handle client calls and CARE mailboxes as per process
  12. Review and take action based on SFDC/SWB Reports
  13. Any other work assigned by the Lead Product Engineer/Sr. Product Engineer

Required :

  1. BE/Computer Science Graduate with 1 to 2 years of experience in software product support
  2. Excellent trouble shooting and problem solving skills
  3. Ability to work independently
  4. Excellent communication skills, verbal and written
  5. Knowledge of hardware/software issues
  6. Good working knowledge of Excel, Word and PowerPoint
  7. Knowledge of networking fundamentals
  8. Working knowledge of database fundamentals and SQL

Address :
Integrated Decisions & Systems (I) Pvt Ltd (IDEAS)
8, 9 th Floor Pride Kumar Senate Plot No 970,
Bhamburda S B Road
PUNE,Maharashtra,India 411016

About company :
IDeaS (www.ideas.com ) is a company with a rich history in providing complex decision support-based revenue optimization solutions to the airline and hospitality sector. Over the past 7-8 years, the company has invested in enhancing and customizing its products particularly for the global hospitality sector.

IDeaS has developed award-winning Pricing and Revenue Optimization solutions which are offered and supported both on a centralized basis by licensing, and provided on an ASP model. The company also provides strategic business consultancy services to their global clientele.

Apply : Email ur cv to anagha.upasani@ideas.com

Email Subject : Profiles from vfreshers.com

Website http://www.ideas.com

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