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Technical Helpdesk job careers at Mumbai – Progressive Infotech walkin interview

About Company :
Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute. Progressive has established its expertise in IT Infrastructure management by efficiently running the Infrastructure setups of several large Indian enterprises. With an Integrated Quality Management system that comprises ISO 9001:2000, ISO 20000 (previously BS15000) as well as ISO 27001 (previously BS 7799) standards, Progressive has redefined the way IT Infrastructure management is being practiced across the globe.
The company�s wide array of services focus on helping enterprises chalk out the best IT Infrastructure strategies, ensuring minimized downtime, reducing total cost of ownership and delivering excellent customer service.

Job Title : Techical Helpdesk

Experience : 1 – 5 Years

Job Location : Mumbai

Job Description :

1. The selected candidate will be required to attend and respond to customers’ calls relating to their technical problems and queries. He/She will be a Single Point of Contact for Customers for support required at the client site.
2. He/ She will need to co-ordinate with the Projects Team and Engineers to get the escalation resolved to the satisfaction of the customer.
3. As an important member of the Service Delivery Team, the responsibility for IT Service delivery at large customer sites will lie with them.
4. The Key Results areas will be Customer satisfaction, call closure norms like Response time / Resolution time, MIS reporting, asset management etc.

Desired :
Graduate with Basic knowledge of computers with good communication skills.
Must be having expereince with the same industry.

Walkin Date : 5th December 2009

Walkin Time : 10am to 5pm

Walkin Venue :
Progressive Infotech Pvt Ltd
507-508, Sahar Meadows Sahar Plaza Complex,Next
to Hotel Kohinoor Continental, Andheri Kurla
Road, Andheri(E),
MUMBAI,Maharashtra,India 400059

Apply : Email ur cv to    hrd.mumbai(at)progressive.in

Email Subject : Profiles from vfreshers.com

Website : http://www.progressive.in