Pune Freshers Tech Support Jobs- 3DPLMMay 2nd, 2011 Posted by VFreshers
Job Position : Technical Support in PLM domain
Experience : 0 – 3 Years
Qualification : B.Tech/B.E. – Automobile, Mechanical, Production/Industrial
Job Location : Pune
Job Responsibilities :
- Assist customers to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products.
- Reproduce customer issue in-house, this may require recreating the customer environment in-house.
- Determine source of customer problem (product based, installation and administration issue) and suggest bypass methodologies if available.
- Submit and track issue with Development Team
- Validate Solutions provided by development team
- Coordinate communications between yourself, development team, and the customer
- Organize calls with customer to converge upon a resolutions
- Coordinate efforts with R&D and other DS teams to meet customer’s targets
- Manage defect communications between Dassault Systemes Support & the customer
- Bachelor’s Degree in Mechanical/Production/Automobile engineering
- 1 to 3 years experience CAD domain. PLM knowledge added advantage.
- Good English communications skills, both written and verbal required.
- Must be able to help customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities.
- Manage multiple issues simultaneously in a provided timeline
- Strong negotiation skills
- Strong analytical skills
- General Database knowledge & experience (DB2 or Oracle required; MYSQL) is a added advantage
- Basic OS knowledge (Windows, AIX, Linux required; Solaris is a plus) is a added advantage
- Knowledge/Experience with any CAD package. Preferably CATIA V5
- Knowledge/Experience with ENOVIA or other PLM products is a added advantage like matrixone, windchill, teamcentre.
- Basic Knowledge/Experience of Databases and OS is added advantage
Apply : Email ur cv to firstname.lastname@example.org
Email Subject : Profiles from vfreshers.com
Details of the Company :
3DPLM Software Solutions Limited (3DPLM) is a 70:30 joint venture between Geometric Ltd., a specialist in Product Lifecycle Management (PLM) software development and Dassault Systemes (Nasdaq : DASTY; Euronext Paris : #13065, DSY.PA), the world??? leading provider of CAD tools and PLM solutions.
3DPLM Pune needs Mechanical/Production/Automobile engineering Freshers as Technical Support Engineers – 2 May 2011
Established in 2002, at 3DPLM, we work on product development, industrialization, maintenance, documentation, and market support for cutting-edge and innovative products like CATIA, ENOVIA, DELMIA, SIMULIA, 3DVIA, SolidWorks and ACIS.
Website : http://www.3dplmsoftware.com