Quality Coach Job Opening at Delhi-Encore Capital GroupFebruary 10th, 2010 Posted by VFreshers
Job Position : Quality Coach
About Company :
Encore Capital Group, Inc. engages in purchasing and managing charged-off consumer receivable portfolios. Its receivables portfolio includes unsecured and charged-off consumer credit cards, auto loan deficiencies, general consumer loans, and telecom and healthcare receivables purchased from financial institutions, retail credit corporations, telecom companies, and resellers of portfolios. The company, through its subsidiary, Ascension Capital Group, provides bankruptcy services to the finance industry. Its bankruptcy services include negotiating bankruptcy plans, monitoring and managing the consumer?s compliance with bankruptcy plans, and recommending courses of action to clients when there is a deviation from a bankruptcy plan. Encore Capital Group was founded in 1998 and is headquartered in San Diego, California.
Experience : 1 – 3 Years
Work place : Delhi/NCR, Gurgaon
Job Responsibilities :
- Responsible for Monitoring Calls through available tools and conducting call audits to determine and report the overall quality and productivity levels.
- Should partner with Group Managers to ascertain the skill development opportunities for the Account Managers and mentor if need be.
- Extensively participate in identifying and nominating the best Calls.
- Participate in Call Calibration Sessions to review Calls and discuss feedback to ensure consistency
Knowledge of FDCPA and FCRA
Encore Capital Group
Plot No. 28P
Website : http://www.mcmcg.com