R systems- CCE Job Vacancies in NoidaFebruary 4th, 2011 Posted by VFreshers
ITES / BPO job Opportunities 2011 in Noida at R Systems – 4 Feb 2011
Job Position: Customer Support Executive (Back Office)
No of Openings : 5
Experience : 1 – 3 Years
Job Location : Delhi/NCR
Job Responsibilities :
- Provide Semi Tech Support / query handling services to the clients in US by taking the calls & responding via emails.
- Resolve customer queries within the assigned TAT.
- Adhere to the desired CSAT scores.
- Adhere to the Login hrs & maintain the desired AHT Levels.
- Ensure optimum level of Quality over the calls.
- Graduate with a Degree or Diploma in IT.
- Minimum 6 months experience in email support in an International BPO.
- Excellent communication, email writing, Interpersonal and presentation skills.
- Must possess excellent listening skills & should have an inclination towards resolving the Hardcore Technical problems.
R Systems International Ltd
C-40, Sector -59
NOIDA,Uttar Pradesh,India 201307
Apply : Email ur cv to firstname.lastname@example.org
About Company :
R Systems, a CMMI Level5 and PCMM Level5 company, is a global Information Technology and Business Process Outsourcing (BPO) company with an unwavering focus on customer needs. It helps companies bring products and services to market quicker by using its proprietary pSuite execution framework.
R Systems rapidly growing list of customers include a variety of Fortune 1000, Government and mid-sized organizations across a wide range of industry verticals including Banking and Finance, Government, HealthCare, High Technology and Independent Software Vendors. R Systems maintains five large Centers for Software Excellence, one center in El Dorado Hills, CA, one center in Singapore and the other three in India (Pune, Chennai and Noida).
Website : http://www.rsystems.com