VFRESHERS

Freshers Help Desk / Service Desk Analyst Jobs in India at HSBC  Hyderabad

Job Title: Help Desk / Service Desk Analyst – IT Processing Ops (PART TIME)

Experience: 0 – 2 Years

Job Description:
• Provide technical Support to internal customers.
• Resolve a high percentage of calls at first point of contact through the use of the knowledge base/ any other knowledge tool and raise incidents/tickets to escalate problems to second level support areas as appropriate.
• Troubleshoot laptops (if any), workstations and printers (if any).
• Implement policies and procedures in all concerned business areas and ensure that audit requirements are met in day-to-day operations.
• recommendations are made and cascaded across the team
• Ensure that written responses are accurate, professional, clear and concise
• An eye for Quality and suggest improvement over the current practices.

Desired:
• Experience of handling calls and ticketing the incidents.
• Good analytical skills to review understand and interpret documentation.
• High level of judgment and decision making skills
• Good knowledge about the fundamentals of Hardware, Networking and Operating Systems like 98, NT, XP.
• The ability to work under pressure to meet deadlines whilst maintaining quality
• Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment.
• The ability to work under pressure and to tight time-scales
• Enthusiasm for new technologies and change.

Location: Hyderabad / Secunderabad

Website: http://www.hsbcglobalresourcing.com

Apply: If you have registered your CV with Naukri.com CLICK HERE to apply

OR CLICK HERE TO POST YOUR CV AT NAUKRI.COM and then apply above.