Service Desk Job Careers-CMS Computers MumbaiJune 16th, 2010 Posted by VFreshers
Job Position : Service Desk Executive
Name of the Organization : CMS Computers Ltd
Experience: 0 – 4 Years
Job Location: Mumbai
- should be aggressive in his/ her approach
- Excellent communication skills
- Good analytical skills
Job Responsibilities :
- Daily call / movement logging for customer & internal IT. Provide ticket number to each & every customer.
- Call assigning within 15minutes. & followup for response & call closure.
- Cordination with internal team (GL/ Store / TRC) & customer.
- Installation call logging, follow-up & updation in the system.
- Sending daily reports, as & when required.
- Attendance of internal team.
- Hourly status required to take from GL & internal team.
- Taking / updating customer feedback.
About Company :
CMS Computers Ltd is a leading IT and IT solutions provider in the country with 10000+ professionals worldwide offering wide range of solutions services across various verticals in strategic IT consulting, Networking, Training, Outsourcing, Platform delivery, Facility Management, Customizing & Implementing Solutions, on site service & support, and Applications Management support. We have 4 regional centers with 40+ branch offices, 3 R&D centers and 3 Software development centers and support engineers across
160 locations in the country.
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