VFRESHERS

Job Position : Service Desk Executive

Name of the Organization : CMS Computers Ltd

Experience: 0 – 4 Years

Job Location: Mumbai

Required :

• should be aggressive in his/ her approach
• Excellent communication skills
• Good analytical skills

Job Responsibilities :

• Daily call / movement logging for customer & internal IT. Provide ticket number to each & every customer.
• Call assigning within 15minutes. & followup for response & call closure.
• Cordination with internal team (GL/ Store / TRC) & customer.
• Installation call logging, follow-up & updation in the system.
• Sending daily reports, as & when required.
• Attendance of internal team.
• Hourly status required to take from GL & internal team.
• Taking / updating customer feedback.

About Company :
CMS Computers Ltd is a leading IT and IT solutions provider in the country with 10000+ professionals worldwide offering wide range of solutions services across various verticals in strategic IT consulting, Networking, Training, Outsourcing, Platform delivery, Facility Management, Customizing & Implementing Solutions, on site service & support, and Applications Management support. We have 4 regional centers with 40+ branch offices, 3 R&D centers and 3 Software development centers and support engineers across
160 locations in the country.

Website: http://www.cms.com

Apply : Email ur cv to Shermanthan: m_shermanathan@cms.com

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