VFRESHERS

Service Desk Voice Process Executive Job Vacancies in Bangalore – Magna Infotech

Job Title : Service Desk Voice Process

About Company :
Client is leading global investment banking, securities and investment management firm that provides a wide range of services worldwide to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net-worth individuals.

Experience: 1 – 5 Years

Job Location: Bengaluru/Bangalore

Job Description:

• Be readily available to answer the phone to our customers in a professional and efficient manner.
• Providing a positive image of the company through your role as the first point of contact with customers
• To ensure that all is work carried out in accordance with ITlL Incident Management guidelines
• Log calls via the appropriate call logging system and provide a technical fix. For example:
• Incidents, password reset, authorization request, request for change. They will fix the request by themselves or dispatch it to a different team
• Complete courtesy call backs to the customer where required
• Add value to your team environment by being enthusiastic and maintaining a Positive attitude.
• To achieve all team and personal performance goals as defined by the company
• Ensure calls returned to DESK are reassigned without delay
• Monitor related calls
• Adhere to ISO9000 and ISO27001 procedure

Desired :

• Graduate with minimum one year experience in technical troubleshooting in a Contact Centre.
• Must have in-depth knowledge of assessing Call Quality & Quality Assurance.
• Looking for High end L1′s.

Company Name: Magna Infotech Pvt Ltd

Address:
Magna Infotech Pvt Ltd
6-2-47, 2nd Foor, Yeturi Towers Advocate Colony,
A.C.Gaurds Hyderabad – 500004
HYDERABAD,Andhra Pradesh,India 500004

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