VFRESHERS

Service Engineer Job Positions in India at Chennai – Thermo Electron LLS India

Job Title : Service Engineer

About Company :
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10 billion, we have more than 30,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings.

Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery.

Experience: 1 – 3 Years

Job Location: Chennai

Education: B.Tech/B.E. – Electronics/Telecomunication, Instrumentation

Job Description :

• Provide prompt and efficient after sales services to customers so as to ensure maximum customer satisfaction. Implement service policies and strengthen after sales service operations to support business plan objectives.
• To ensure timely installation of instruments as per the specific / defined need of the customer and order.
• To ensure that all service calls for installation, repairs, AMC and etc all are attended and completed successfully within the stipulated time.
• To control and monitor the usage of spares and ensure smooth spares supply at the Service center / Distributor and branch offices from factories / Warehouse stocks.
• To achieve the service revenue targets to recover Branch service expenses, spares value by way of AMC, service charges for Out of Warranty instruments, sales of accessories and Spares, Annual Maintenance Contract (AMC Sale) and improving productivity of engineers at all levels.
• To guide and provide technical support to the distributor service technicians on components specifications, USP, fault finding, trouble shoot, basic product training etc.
• To prepare ‘Tour Schedule’ for self and service team, to attend service requirements in the allotted territory to understand field service requirements.
• To ensure that at all Key accounts / Distributor / Direct customer complaint register is maintained and call status is monitored on regular basis with the help of service coordinators
• To attend and settle customer grievances with the help of Regional Service Manager / Sales Team member handling the account (if needed) on the merit of the case.
• To support Distributors / Sales Team in arranging Free Service Camp Activities, Live Demo’s & Community Demo’s and forward customer feed back to HO.

Company Name: Thermo Electron LLS India Pvt Ltd

Address:
Thermo Electron LLS India Pvt Ltd
101 A – 101 B, 1st Floor, Godrej Coliseum,
Somaiya Hospital Road, Off Eastern Express
Highway, Sion, Behind Everad Nagar,
MUMBAI,Maharashtra,India 400022

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