ServiceDesk Engineer Job Vacancy- Futuresoft DelhiFebruary 15th, 2011 Posted by VFreshers
citrix, VPN Freshers ServiceDesk Engineer Jobs in Delhi – 15 Feb 2011
Job Position : Servicedesk Engineer
Name of the Organization : Futuresoft solutions Pvt. Ltd.
No of Openings : 5
Experience: 1 – 3 Years
Job Location: Delhi
Salary : Rupees 3,00,000 – 3,50,000
Qualification: B.Sc – Any Specialization,B.Tech/B.E.,BCA
Job Responsibilities :
- Manage end-user customer phone calls / Chat / E-mail.
- Demonstrate effective typing and verbal communication skills
- Document case information
- Utilize the Phone System.
- Demonstrate efficient problem solving and troubleshooting skills.
- Demonstrate commitment to client/internal/customer satisfaction
- Demonstrate basic technical knowledge.
- Up sell the product plans of the organization.
- Basic knowledge of PCs and Internet
- Basic knowledge of operating systems – DOS, Win 98, Me, XP, NT, 2000
- Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem
- Basic technical troubleshooting skills/ability
- Communication flow, sentence construction & correct grammar in written & Spoken English Communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence)
- Good listening and responding skills
- Candidates can come directly for interview (need not to send soft copy of CV)
- Candidates need to come on the specified time period.
- candidates having communication skills below 8/10, need not to apply.
About Company :
Futuresoft is a leading IT services and solutions company specializing in customized business solutions. Futuresoft helps clients plan, build and maintain their IT infrastructures. Futuresoft offers business solutions including Managed services, Enterprise Security, Enterprise Storage, Infrastructure Optimization and Unified communications. Our solutions are designed to resolve business challenges and adapt to the dynamic business needs. Our simple, cost effective and right sized solutions delivered thru a process driven approach has benefited over 250 customers across Industry verticals like ITES / BPO, Software, Manufacturing, Banking & Finance, FMCG and Telecom etc.
FutureSoft (India) Pvt Ltd
253, Okhla Industrial Estate Phase III
NEW DELHI,Delhi,India 110020
Apply : Email ur cv to firstname.lastname@example.org