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Support Desk Jobs at Chennai-Sysbiz Technologies

March 2nd, 2010 Posted by VFreshers


Job Position : Programmer – Support desk

Name of the Organisation : Sysbiz Technologies Pvt. Ltd.

About Company :
Sysbiz Technologies is a subsidiary of BPI Technologies Inc., USA. a diversified offshore Business Solutions and IT Services provider. Our competencies lie in setting up dedicated offshore software development teams for product development, Application Maintenance and Testing, for Life sciences, Financial Services, Retail, Distribution, Manufacturing, Tele-communication and High Tech Industries. Our enterprise solutions are running in corporations around the world.
Our team is committed to quality and is made up of highly skilled professionals encompassing a broad range of technology disciplines. Using our proven Project Management and mature development methodology we help emerging software leaders bring superior products to market.

Experience: 1 – 3 Years

Work Place : Chennai

Required :

  1. 1.5 to 3 years of coding experience in J2EE
  2. Coding experience using MVC architecture is a must
  3. Coding experience in Hibernate, Struts frameworks is a must
  4. Experience in Oracle or SQL Server database is preferable
  5. Experience in portal and Spring frameworks is preferable
  6. Should have working experience in maintenance and production support projects
  7. Should be ready to work in night shift
  8. Should be able to adapt to the needs of support(help desk) requirements
  9. ITIL v3 certification is preferable
  10. Should have good problem solving and analytical skills
  11. Should have excellent written and oral communication

Job Responsibilities :

  1. Respond to requests for technical assistance in person, over phone, through e-mail
  2. Diagnose and resolve issues reported in the application
  3. Research on queries from user, using available information resources
  4. Advise user on appropriate action
  5. Follow standard support procedures
  6. Log all support desk interactions
  7. Identify and escalate situations requiring immediate attention
  8. Track and route problems, document resolutions
  9. Create necessary reports
  10. Stay up-to date with application information and updates made to the application

Website: http://www.sysbiz.net

Address:
Sysbiz Technologies Pvt Ltd
270,Lloyds Road Royapettah
CHENNAI,Tamilnadu,India 600014

Apply : Email ur cv to hr@sysbiz.net

Are you a 2014 / 2015 Fresher? Get an IMPROVED CV in Rs. 399 only!


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