VFRESHERS

System engineer Job Openings in India at Fidelity Investments Bangalore Chennai

Job Title : Associate System Engineer / System Engineer

About Company :
Fidelity is a privately held, international provider of financial services and investment resources that help individuals and institutions meet their financial objectives. Fidelity offers services to more than 24 million individuals and institutions as well as through 5,500 financial intermediaries. The firm is the largest mutual fund company in the United States, and the No. 1 provider of workplace retirement savings plans. Fidelity Investments was established in 1946 with, headquarters in Boston. Fidelity started its Indian operations in Bangalore in November, 2003 and later expanded to Chennai from November, 2006.

Experience : 1 – 4 Years

Job Location : Bengaluru/Bangalore, Chennai

Job Description :

• Desktop Engineer – Troubleshooting Desktop/Laptop/Black Berry, Wireless and VPN issues over phone and remote mechanism. The above service is offered to US Fidelity Employees.
• Provides guidance, assistance, coordination and follow-up on client questions, resolves problems or malfunctions of systems applications, hardware and software.
• Typically handles Level 2 calls and tickets on Laptop/Desktop, Blackberry, VPN and wireless issues. The Microsoft application includes Outlook and office suits.
• Takes ownership and responsibility for multiple issues at the same time
• Documents, tracks, interprets, evaluates and resolves inquiries pertaining to the functional operation of all installed hardware and software products
• May use support tools to troubleshoot and diagnose end user problems
• May coordinate new user access and systems setup with various support groups
• May perform tasks such as configuring printers, applications, email profiles, installing applications, maintaining workstation builds.
• Provides technical guidance and consults with vendors and other systems support units to identify and resolve client problems
• Follows up on specific inquiries to ensure client satisfaction
• Coordinates with the end-user community, team members and various support groups when a major problem is suspected

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