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Tata AIA life Jobs – Pune Bhopal

March 5th, 2015 Posted by VFreshers


Graduate Fresher Customer Service / Customer Management Retention Jobs at Pune Bhopal in Tata AIA life – March 2015

Job Title : Retention Executive

No of Post : 1

Experience Required : 1 – 4 Years

Salary Package : INR 1,75,000 – 2,25,000 P.A. Incentives

Location of Job : Pune, Bhopal

Job Responsibilities :

  • Addressing walk in customers at the branch who have come for surrendering the policy
  • Identify the needs of policyholders and convince them to stay invested
  • Learn product features, market index tools and TALIC systems to perform retention activity at the branch
  • Educate policyholders on the benefit of staying invested for longer period
  • Educate policyholders on demerits of surrendering the policy
  • Capture voice of customers and share the same with respective managers for further action
  • Adhere to company guidelines and procedures
  • Provide adequate support to Branch operations employee in resolution of other customer queries
  • Assist Branch Operations In-charge for logging customer interactions in the customer management system
  • Execute other adhoc campaign/assignment efficiently
  • Attending all mapped CAMS clients who have come for surrender on phoneContact customers whose policies have lapsed, convince them to revive policies and ensure closure
  • Ensure that for 80% of calls made customers are willing to reinstate policies
  • Adhere to quality parameters and provide Customer Service as per the defined Metrics
  • Undertake re-instatement of policies based on defined target per month
  • Ensure case closure through premium collection, interest & pending documentation if any
  • Co-ordinate with allied departments for queries pertaining to premiums, pending documents if any.

Website https://www.tataaia.com

Description of Company :
Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata’s pre-eminent leadership position in India and AIA’s presence as the largest, independent listed pan-Asian life insurance group in the world spanning 17 markets in Asia Pacific. Tata Sons holds a majority stake (74 per cent) in the company and AIA holds 26 per cent through AIA International Limited. Tata AIA Life Insurance Company Limited was licensed to operate in India on February 12, 2001 and started operations on April 1, 2001.

For details click : http://jobsearch.naukri.com/job-listings-Retention-Executive-Tata-AIA-Life-Insurance-Company-Ltd–Pune-Bhopal-1-to-4-years-240215005209?xp=6&qp=walkin&srcPage=s

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