VFRESHERS

About Company : Infiniti Retail, a 100-per cent subsidiary of Tata Sons, owns and runs Croma — an upcoming, countrywide chain of multi-brand consumer electronics and durables, in technical and sourcing collaboration with Australian retail major Woolworths.

Infiniti operates in the evolving consumer electronics retail market in India. Its electronics mega store Croma offers the country’s widest range of products across multiple categories and brands. Offering consumers choices in home entertainment, small appliances, white goods, computers, communication, music, imaging and gaming software, Croma is set to expand all over the country with at least 100 stores by 2011.

Job Title : Customer Service Desk- Mumbai 

Experience : 0 – 1 Years 

Job Description : To execute customer loyalty programs for the store in line with the Customer Loyalty Head at the store.
To address customer queries regarding products, services & loyalty program and resolve complaints, if any regarding the same.
To register and resolve the customer complaints regarding their in-store experience.
To register customers’ recommendations, suggestions and appreciations logged, and necessary recommendations implemented in consultation with the store manager.
To collect customer satisfaction surveys and feedbacks. 

Desired : High degree of customer orientation
Communication
Language fluency
High degree of process and systems orientation
Learning and listening

Location : Mumbai 
 
Website : www.cromaretail.com

Apply: If you have registered your CV with Naukri.com CLICK HERE to apply
OR
CLICK HERE TO POST YOUR CV AT NAUKRI.COM and then apply above