Freshers Jobs India

Tech Support Engnr Job Vacancies-Estel Technologies Gurgaon

November 23rd, 2010 Posted by VFreshers

Job Position : Senior System Engineer L2

No of Openings : 5

Experience : 1 – 5 Years

Qualification : B.Tech/B.E., MCA – Computers

Job Location : Gurgaon

Job Responsibilities :

  • Onsite Support for the team in the role of Analyst
  • Carryout daily 24x7x365 operational activities and facilitate client requirements after approval.
  • Trouble shooting and analysis of issues related to profile/job and provide RCA once needed and interaction & follow-up with L-3 for resolution of issues.
  • Implementation of new patches, timely application & database Backup and Restoration, when it is required
  • Providing technical support in case any downtime and should be able to write small programme by using shell scripts.
  • Willing to Involve in UAT, GUI & Regression Testing and knowledge of networking and troubleshooting skills would be added advantage.
  • Creation of combined IOC report / Dashboards
  • Creation and maintenance of different type of MIS, SLA & Trend reports
  • Create, Prepare & Maintain/Ensure repository of Incidents, RCA’s etc.
  • Creation & continues follow-up of different type of Trackers, with 100% Accuracy. Follow-up and ensure closures of open points/Incidents/RCA’s etc.
  • Coordination with different stakeholders for the data points
  • Complete ownership of the reports & data. Analysis of the reports & intimae escalations based on trends is required.
  • Provide and manage the process compliance dashboards.
  • Incident Management, ticket closures, complete coordination for issues reported in whatever domains VAS/ AMDOCS/ Erecharge etc) reported and assigned.
  • Chasing vendors for pending actions and SLA hold tickets, and interaction with Internal teams for common calls and closure.
  • Proactive improvements should be demonstrable in terms of reports for example combining the redundant data, clarity in the reports.

Required :

  • BE/B.Tech/MCA/Graduate with GNIIT or PGDCA.
  • RHCE/AIX, CCNA/CCNP would be added advantage.
  • 3-8 yrs experience of Linux, System & application Administration, Application Support.
  • Exposure to telecom projects.
  • Should be willing to work in Shifts
  • OS – Linux & Windows (exp. required 1-3 Years Minimum) RHCE would be an advantage
  • Shell Scripts by using PL/SQL plus DB (Exp. required 2-3yrs) Good scripts knowledge would be an advantage)
  • WAS (WebSphere Application Server) (exp. required1-2Years Minimum)
  • J2EE/ JAVA (exp. required1-2 Years Minimum) (good knowledge & understanding of app. development logics)
  • MS Office (exp. required 1-2yrs minimum)

Apply : Email ur cv to careers@esteltelecom.com

Email Subject : Profiles from vfreshers.com

About Company :
Estel Technologies, founded in 1997, is head quartered in India and provides turnkey software solutions, systems integration & outsourced services to Telecom operators & service providers. We are a global player with development and technical support centres in Melbourne (Australia), Singapore and Delhi (India). We have sales offices in Australia, Singapore, India, Sri Lanka, Dubai, Cairo, Sweden & Canada. All our 100+ employees are technically qualified with excellent domain experience & expertise in Telecom Software, IT Solutions & Services.

Website http://www.esteltelecom.com

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