TECHNICAL SUPPORT ASSOCIATES JOBS IN CHANDIGARH <> DELL INTERNATIONALApril 10th, 2008 Posted by VFreshers
Experience:0 – 3 Years
Designation : Technical Support Associates, Sr. Associates & Experts
Desired Candidate Profile: Provide first-level Technical Support on basic operational or maintenance of personal computers or peripherals using available tools.
Guide customer to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Solves Customer Issues on any product- mostly in warranty Dell desktops and portables like optiplex, Latitude, Dimension, and Inspiron.
Strive for excellence contributing to business metric goals.
Qualification: Any Bachelor Degree, B.Tech, B.E, MCA MCSE/CCNA or any equivalent qualification
Engineering Degree or Post Graduate Degree
Experience in customer care / semi-tech/Tech process in International OR Domestic call center would be advantageous.
Knowledge of Basic Computer Hardware, & Trouble shooting.
Skills: Fluency in written and spoken English essential.
Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
Ability to understand and speak to US customers
Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint. Knowledge of Basic Computer Hardware, & Trouble shooting.
Company Profile: Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Company Name:Dell International Services Chandigarh
Executive Name:Tejal Chauhan
Address:Dell International Services
Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli,
Kormangla Inner Ring Road,
Bangalore – Karnataka ,IN 560036