Technical Support Engineer Job For Chennai Freshers 2013March 8th, 2013 Posted by Shane
Job Position: Technical Support Engineer
Name of the Company: Financial Software & Systems Pvt. Ltd.
Job Location: Chennai
Experience: 0 – 1 yrs.
- Dispatching all ATM Related calls to concern FLM vendors/Bank and follow up will be done till call closure as per the escalation matrix.
- Calls will be logged to the concern SLM vendors if the ATM is down due to SLM related issues. Follow up will be done till call closure as per escalation matrix.
- Troubleshooting ATM related and site related issues to make the ATM operational as per bank SLA.
- Maintaining and updating database for all banks including Escalation matrix of all FLM and SLM vendors.
- Co coordinating with internal team (AIMS) team for approvals and site related issues.
- Handling FLM and SLM related calls from concern vendors.
- Providing Downloads to ATMs through Base24.
- Co coordinating with banks for MS based project.
- Providing card blocking services to branch customers as per bank requirement.
Details of the Company:
Founded in 1991, ISO 9001:2000 Certified FSS pioneered the ePayments industry in India. The company, headquartered in Chennai, has established itself as the market-leading provider of software for payments processing in India and overseas. FSS technologies have a 85% market share in ATM driving and 75% market share in POS driving in India Our customers in India alone process 48 million cards at an average of 8 million transactions every day.
Contact Number: 04447415651
Apply: Email your cv to email@example.com
Contact Person: Ananthnag.V