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Freshers Technical Support Jobs in Dell Bangalore

Job Title : Technical Support Executive

About Company :
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Experience: 0 Years

Job Location: Bengaluru/Bangalore

Job Description :

• Provide First-level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Identify and provide input on unique or recurring customer problems.
• Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.

Desired :

• Bachelor Degree, PUC (with one year of international call center experience);
• Diploma Courses (post 10+2 with 1 year international call center experience);
• Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
• Basics of Computers including Operating Systems, hardware and internet.
• Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantageExposure to technical support trouble shooting in international call centers will be an added advantage.

Company Name: Dell International Services

Website: http://www.dell.com

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