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Aricent Bangalore job openings – Telecom Software Executive Posts

About Company :

Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance. With more than 186,000 people in 49 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008.

Job Title  : Contact Center Technology – Consultants & Analysts

Experience : 1 – 6 Years

Education : B.Tech/B.E.

Job Location : Bengaluru/Bangalore

Job Description  :

Accenture’s Consulting workforce is involved in business consulting, process design work and the application of technologies to business. A career in Consulting is varied and stimulating because each project presents a new challenge and will give you exposure to new clients, business issues, technologies and people. We need people who are able to challenge conventional thought, offer unique perspectives and conceive more innovative solutions for our clients.

Management Consulting professionals focus on strategy & program conceptualization & management and take responsibility for project implementation & business transformation. The India Management Consulting practice has traditionally been focused on providing consulting solutions to clients in India. This practice is now being grown aggressively with a mandate to service the overseas markets. The primary geographic focus for this role will be the overseas market.

Desired :

1. Should have 1 to 8 years of experience in Contact Center technologies such as ACD, IVR, CTI, Speech Recognition
2. Should have Service analytics & Business process re-engineering expertise
3. Should have exposure to multi-channel Routing & Network based routing
4. Should have exposure to one or more Self Service Channels such a Web, SMS, Kiosk, Web-Telephony.
5. Must have extensive exposure to development and/or integration of multiple Contact Centre components.
6. Exposure to the complete life cycle of the project is essential.
7. Should have exposure to one of the following technologies – Avaya, Genesys, Cisco or Nortel.
8. Should have experience in delivering multiple projects.
9. Should have worked on other areas within the contact center. E.g., workforce management, managing service projects, contact center analytics projects, etc
10. Should come from an Engineering background and have a management degree

Website : http://www.accenture.com

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