UK Process Tech Support Jobs in Bangalore-Dell InternationalNovember 29th, 2010 Posted by VFreshers
Job Position : Technical Support UK Process Executive
Name of the Organization : Dell International Services
Experience: 0 – 5 Years
Job Location: Bengaluru/Bangalore
- Flawless Communication skills
- PG with 1+yrs of call centre experience
- Undergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre Exp
Job Responsibilities :
- Provide First – level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
- Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
- Escalate problems when unable to resolve customer issues.
- Log and sufficiently document all contacts with customers in designated tools.
- Identify and provide input on unique or recurring customer problems.
- Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.
About Company :
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Apply : Email ur cv to Chaitra_V_C@dell.com
Email Subject : Profiles from vfreshers.com