Freshers Jobs India

UK Process Tech Support Jobs in Bangalore-Dell International

November 29th, 2010 Posted by VFreshers

Job Position : Technical Support UK Process Executive

Name of the Organization : Dell International Services

Experience: 0 – 5 Years

Job Location: Bengaluru/Bangalore

Required :

  1. Flawless Communication skills
  2. PG with 1+yrs of call centre experience
  3. Undergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre Exp

Job Responsibilities :

  • Provide First – level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
  • Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
  • Escalate problems when unable to resolve customer issues.
  • Log and sufficiently document all contacts with customers in designated tools.
  • Identify and provide input on unique or recurring customer problems.
  • Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.

About Company :
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Website: http://www.dell.com

Apply : Email ur cv to Chaitra_V_C@dell.com

Email Subject : Profiles from vfreshers.com

Are you a 2014 / 2015 Fresher? Get an IMPROVED CV in Rs. 399 only!

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