Vacancies For Guest Relation Exec in Gurgaon-Vatika GroupApril 26th, 2010 Posted by VFreshers
Job Position : Guest Relation Executive
Name of the Organization : Vatika Group
About Company :
The group was incorporated in 1986 with a vision to emerge as a niche player in real estate and hospitality and has grown exponentially into truly diversified corporate entity In the last 22 years of its existence, the Vatika Group has created projects that touch every walk of life and human endeavor, while setting new benchmarks in quality. Today the Group enjoys a market value of over Rs. 3500 crores, spanning real estate, and hospitality and facilities management.
Experience: 0 – 2 Years
Work Location: Gurgaon
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Knowledge of Computers —Should be proficient in handling MS Office, ( Word, Excel PowerPoint)
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
Job responsibilities ;
- Greet, and welcome the guests at the restaurant.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such those for food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary
Website: http:// vatikagroup.com
Vatika Group Vatika Triangle, Sushant Lok -I