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Voice Trainer Entry Level Jobs in India – Voice Trainer Job vacancies in Mumbai India

About Company :
Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia.

Experience:1 – 2 Years

Location:Mumbai

Job Description :
Effectively deliver and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front line representative level employees. The focus of this position is facilitation and delivery of program curriculum for new and existing agents.
Instruct new hire and continuing education program specific training.
Utilize effective presentation skills including creative training techniques
and adult/accelerated learning techniques.
Complete daily training administrative work such as tracking of student data,
timekeeping, and other administrative tasks as required in a timely and
accurate manner.
Monitor student progress for the duration of training, providing coaching and developmental feedback. Provide input on new hire readiness.
Facilitate transition of students from training to work environment, ensuring
competency levels are sufficient.
Responsible for day-to-day functional supervision of agents in training.
Adhere to developed classroom agenda/timelines and content flow.
Maintain current product knowledge for each account by taking calls, attending team meetings, side by side observations, and QD monitoring.
Strict adherence to the Convergys and TQID code of conduct.Support and participate in continuous improvement initiatives, as applicable.
Maintain high level of professionalism in and out of the classroom.

Desired :
Bachelor’s degree in related field from college or university with
zero to three years related experience; or
Equivalent combination of education and experience.
Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
Prior experience in customer service or call center environment.
Solid communication skills, both oral and written.
Demonstrated ability to communicate effectively and professionally with
internal and external associates.
Demonstrated ability to work with a team.
Knowledge of general Convergys operating policies and procedures.
Ability to work a flexible schedule.
Occasional travel required.

Company Name:CONVERGYS India Services Pvt Ltd

Website:http://www.convergys.com
 

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