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WALKIN IN NOIDA – FRESHERS BPO/ITES JOBS <> ACCENTURE

November 3rd, 2008 Posted by VFreshers


About Company : Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance. With more than 186,000 people in 49 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008.

Job Title :Voice openings in Accenture @ Delhi 

Experience : 0 – 2 Years 

Job Description : Customer support – voice process. 

Desired : Any Graduates / Post Graduates / Diploma Holders (10+2+3 is a must) with 0 – 5 yrs of exp
Candidates must have excellent communication and customer service skills and should be open to working in shifts. If this is the opportunity you are looking for, walk in between Monday to Saturday at any one of the following venues

Location : Delhi, Delhi/NCR, Noida 

Contact Hamsa T
 
Telephone :
 91-080-40773183         

Walkin Venue:
Accenture Services Pvt. Ltd., 2nd Floor,
Tower B, Green Boulevard,
Plot No B-9A, Sector 62,
Noida.

Walkin Time: 10.00 a.m. – 3.00 p.m. (Monday – Friday)
10.00 a.m. – 1.00 p.m. (Saturday)

Note : To ensure we are able to consider you for our current vacancies, please bring the following documents along with the originals (for our reference):

2 photographs
Updated resume with ‘Internet’ clearly mentioned on the top page
Offer Letter of the Current organization
Pay slips for the last 3 months
Photo identity proof
10th, 12th, Degree certifications (and highest degree certificates)

The entire recruitment process will be completed within the same day.

Website : www.accenture.com

Apply: If you have registered your CV with Naukri.com CLICK HERE to apply
OR
CLICK HERE TO POST YOUR CV AT NAUKRI.COM and then apply above

Are you a 2014 / 2015 Fresher? Get an IMPROVED CV in Rs. 399 only!


2 Comments

  1. # 1 Madhumita Roy Says:

    MADHUMITA ROY
    HS#366 1st Floor, Near Club Florence, Sushant lok Phase-II, Sector-56
    Gurgaon-122002
    Ph: 9899141908, 9999016467
    eMail: mona.mita80@gmail.com

    PROFESSIONAL PROFILE AND STRENGTHS

    • I am an enthusiastic and dedicated professional with extensive experience across Supply Chain Management.
    • An exceptional leader who is able to develop and motivate others to achieve targets, I can demonstrate a strong ability to manage projects from conception through to successful completion.
    • A proactive individual with a logical approach to challenges, I perform effectively even within a highly pressurised working environment.
    • Focused and hardworking, effective team player with excellent communication, analytical and inter-personal skills.

    OBJECTIVE

    A role of a Procurement Specialist with a focus on Team Leadership, Analysis and Process Quality increasing productivity.

    PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

    • Since Mar 2006, with GENPACT, Gurgaon presently designated as a Associate Process Analyst (HR Catalyst & Training Catalyst of the team).
    • Supply Chain Business Expertise Accountable for the most critical work of resolving Customer Disputed Invoices, managing weekly data and handling client queries over calls. Have complete knowledge of End to End of Gexpro Supply Chain Business.
    • From Aug 2001 till Mar 2006, worked as a Administrator in Bethany Vidyalaya, Durg.

    KEY RESULT AREAS

    OPERATIONS:

    • Managing the most critical report of the Credit & Claims team “Write off ” for the global client, delivering business metrics like On Time Delivery had saved $9.3 million in 2008.
    • Handling 60+ cases of team to resolve disputes.
    • Handling client queries and expectations over weekly calls.
    • Ensuring the complete team targets are met month on month by monitoring and mentoring new people on the floor.
    • Auditing credits of the team & releasing them.
    • Have knowledge of Purchase Orders, Invoices.
    • Handling strategies with the Team Leader and the Manager to better productivity and ensure no miss on customer targets.

    TRAINING/ SELF DEVELOPMENTS:

    • Gone through several trainings on HR, Personal Mastery, Team Development skills, Interact, Interpersonla Skills for Success, Steps to Personal Mastery, Enhancing Team fitness, Training Trainers, Quality Training, Advance Excel.
    • Taken refresher trainings on the floor and training rooms for new hires on Team targets, Business Modules and Cross Training, Process Training.
    • Conducting trainings on Claims & Credits.
    • Trained as an expert on Order to Cash domain & After Market sales level-I.

    QUALITY

    • Made complete FMEA for the process to minimize customer escalations and be pro-active during operations.
    • Responsible for count audits and quality audits in the Credit & Claims Team.
    • Displayed several Visual Management traits by converting raw datas, focusing on key areas and scopes of improvements to the team.
    • Sending daily, weekly and monthly dashboards to the customer suggesting on improvement areas.

    ACHIEVEMENTS:

    • Successfully structured the AES of the process keeping the various process metrics and floor hygiene in mind.
    • Initiated and implemented several personal development contest on floor.
    • Successfully completed several Lean Projects to save FTE work hours and reduce manual mistakes thus minimizing customer escalations.
    • Has been Graduated as HR catalyst in 2008 ( duration of 1.5yrs), helped HR on One- One trackers, Employee EMS, Make people aware on policies, Conducting family connect, Soft loan , Special Loans. Helped Managers on there HR trackers, helped team mates on any HR based Query related to salary, reimbursement ( medical), FHPL cards, Investment
    • Training Catalyst for 2008-2009 helped managers to plan tree of training for team, conduct proper Backups, making SOP’s , Auditing reports, conducted various activitie with training team, Also got trained on conducting some value based training ( Ownership & Negotiation Skills).
    • Been awarded by customer as Performance Excellence Award.
    • Had been promoted in Customer Specialist Program as Associate Process Analyst.

    STRENGTH
    • Goal Oriented. Audited & released Credits & Rebills for entire C&C team from Genpact
    • Maintain good peer interaction and team player.
    • Quality Focus.( Has submitted & got 5 leans approved from last EMS).
    • Efficient time management & well-timed delivery on goals.
    • Positive Attitude, Willingness to learn. Receptive to feedback.
    • SME of Process and sound knowledge of the Business.
    • Adaptability and flexibility in dealing with stressful situations.
    • On Time Delivery of Customer’s Demands.
    • Imparting process knowledge to increase the productivity of the team.

    ACADEMIC AND PROFESSIONAL PROFILE:

    • B.Com. from Pt. Ravi Shankar Uty., Raipur in 2003
    • M.Com from Pt. Ravi Shankar Uty., Raipur in 2005
    • Diploma in Mechanical Engg from MP Board of Technical Education, Dhamtari, MP in 2000.

    COMPUTER PROFICIENCY:

    • Extremely fluent with MS Word, Advance Excel ( certified from NIIT) and PowerPoint.
    • Net- Meeting.

    PERSONAL

    • Date of Birth – 28th Jan 1980
    • Sex – Female
    • Nationality- Indian
    • Marital Status- Single
    • Hobbies- Reading Books, Cooking.

    I hereby declare that the above furnished informations are true to the best of my knowledge and references are available on request.

    Date : 02/23/09 Signature: Madhumita Roy

  2. # 2 PRABHASH CHANDRA Says:

    I am looking for a job in reputed listed real estate company in Delhi NCR(i.e- DLF, EROS, TATA ETC)

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