PROFESSIONAL PROFILE AND STRENGTHS

• I am an enthusiastic and dedicated professional with extensive experience across Supply Chain Management.
• An exceptional leader who is able to develop and motivate others to achieve targets, I can demonstrate a strong ability to manage projects from conception through to successful completion.
• A proactive individual with a logical approach to challenges, I perform effectively even within a highly pressurised working environment.
• Focused and hardworking, effective team player with excellent communication, analytical and inter-personal skills.

OBJECTIVE

A role of a Procurement Specialist with a focus on Team Leadership, Analysis and Process Quality increasing productivity.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

• Since Mar 2006, with GENPACT, Gurgaon presently designated as a Associate Process Analyst (HR Catalyst & Training Catalyst of the team).
• Supply Chain Business Expertise Accountable for the most critical work of resolving Customer Disputed Invoices, managing weekly data and handling client queries over calls. Have complete knowledge of End to End of Gexpro Supply Chain Business.
• From Aug 2001 till Mar 2006, worked as a Administrator in Bethany Vidyalaya, Durg.

KEY RESULT AREAS

OPERATIONS:

• Managing the most critical report of the Credit & Claims team “Write off ” for the global client, delivering business metrics like On Time Delivery had saved $9.3 million in 2008.
• Handling 60+ cases of team to resolve disputes.
• Handling client queries and expectations over weekly calls.
• Ensuring the complete team targets are met month on month by monitoring and mentoring new people on the floor.
• Auditing credits of the team & releasing them.
• Have knowledge of Purchase Orders, Invoices.
• Handling strategies with the Team Leader and the Manager to better productivity and ensure no miss on customer targets.

TRAINING/ SELF DEVELOPMENTS:

• Gone through several trainings on HR, Personal Mastery, Team Development skills, Interact, Interpersonla Skills for Success, Steps to Personal Mastery, Enhancing Team fitness, Training Trainers, Quality Training, Advance Excel.
• Taken refresher trainings on the floor and training rooms for new hires on Team targets, Business Modules and Cross Training, Process Training.
• Conducting trainings on Claims & Credits.
• Trained as an expert on Order to Cash domain & After Market sales level-I.

QUALITY

• Made complete FMEA for the process to minimize customer escalations and be pro-active during operations.
• Responsible for count audits and quality audits in the Credit & Claims Team.
• Displayed several Visual Management traits by converting raw datas, focusing on key areas and scopes of improvements to the team.
• Sending daily, weekly and monthly dashboards to the customer suggesting on improvement areas.

ACHIEVEMENTS:

• Successfully structured the AES of the process keeping the various process metrics and floor hygiene in mind.
• Initiated and implemented several personal development contest on floor.
• Successfully completed several Lean Projects to save FTE work hours and reduce manual mistakes thus minimizing customer escalations.
• Has been Graduated as HR catalyst in 2008 ( duration of 1.5yrs), helped HR on One- One trackers, Employee EMS, Make people aware on policies, Conducting family connect, Soft loan , Special Loans. Helped Managers on there HR trackers, helped team mates on any HR based Query related to salary, reimbursement ( medical), FHPL cards, Investment
• Training Catalyst for 2008-2009 helped managers to plan tree of training for team, conduct proper Backups, making SOP’s , Auditing reports, conducted various activitie with training team, Also got trained on conducting some value based training ( Ownership & Negotiation Skills).
• Been awarded by customer as Performance Excellence Award.
• Had been promoted in Customer Specialist Program as Associate Process Analyst.

STRENGTH
• Goal Oriented. Audited & released Credits & Rebills for entire C&C team from Genpact
• Maintain good peer interaction and team player.
• Quality Focus.( Has submitted & got 5 leans approved from last EMS).
• Efficient time management & well-timed delivery on goals.
• Positive Attitude, Willingness to learn. Receptive to feedback.
• SME of Process and sound knowledge of the Business.
• Adaptability and flexibility in dealing with stressful situations.
• On Time Delivery of Customer’s Demands.
• Imparting process knowledge to increase the productivity of the team.

ACADEMIC AND PROFESSIONAL PROFILE:

• B.Com. from Pt. Ravi Shankar Uty., Raipur in 2003
• M.Com from Pt. Ravi Shankar Uty., Raipur in 2005
• Diploma in Mechanical Engg from MP Board of Technical Education, Dhamtari, MP in 2000.

COMPUTER PROFICIENCY:

• Extremely fluent with MS Word, Advance Excel ( certified from NIIT) and PowerPoint.
• Net- Meeting.

PERSONAL

• Date of Birth – 28th Jan 1980
• Sex – Female
• Nationality- Indian
• Marital Status- Single
• Hobbies- Reading Books, Cooking.

I hereby declare that the above furnished informations are true to the best of my knowledge and references are available on request.

Date : 02/23/09 Signature: Madhumita Roy