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Siemens Mumbai Jobs – System Engineer Positions India at Mumbai

Job Title : Systems Engineer/Sr.Systems Engineer – Windows

About Company :
Siemens Information Systems Ltd. (SISL) was incorporated in 1992. It has grown on to become a leading system integrator and total solution provider to a host of Global Clientele and its business has grown over 100% in the last three years through consistently delivering higher value for the customers. That makes SISL among the leading and fastest growing IT-services company in India. Deloitte has recognized SISL?s outstanding growth by giving the ?India Fast 50? and ?Asia Pacific Fast 500? awards to SISL for excellent performance over the last three years.

Innovation & Quality have always been critical elements of SISL?s strategy for this sustained growth and from being an ISO 9000 company in 2001, SISL has gone on to become a CMMI level 5 accredited company in 2005. Also People CMM is at the heart of SISL?s robust and mature people practices.

Presently SISL is a company of about 5000 knowledge professionals with a clear industry focus that is driven by its consultancy-led approach and complemented by world class processes and practices.

Experience : 1 – 4 Years

Job Location : Mumbai

Job Description :

1. Perform ticket triage for Break/Fix and Incidents. Triage activities include:
2. Ticket enters queue and is scrubbed for:
3. Ticket type, Inc/MAC, and is coded accordingly
4. Details; such as work window, special instructions, number/type of device(s) or cables
5. Ensure all information necessary to start work is present
6. Ticket is not a duplicate – duplicates are immediately coded and routed back to the sender
7. Determine whether ticket is workable, code accordingly
8. If ticket is not workable, follow escalation process for ticket type
9. Add ticket title information, add any necessary coding or diaries
10. Provide quality operational support to the – Wintel server, including the following task responsibilities:
11. Add OS level accounts
12. Perform server updates
13. IPAK/Hotfix/Security Patch processes
14. Power down servers
15. Reboot servers
16. Create VIP in Microsoft iAdmin tool
17. Regular project reporting on weekly status, issues and concerns.
18. Escalation of any issues, logging and tracking them to closure.
19. Resolution of any issues through mutual discussion and agreement.

Desired :

1. Working knowledge of Microsoft environment.
2. Working knowledge of Active Directory, DNS, DHCP, WINS, HTTP, and SSL deployments.
3. Basic understanding of routing protocols (BGP, OSPF, EIGRP, RIP, IPX, TCP/IP, etc) and VPNs.
4. Basic understanding of “netline” command parameter
5. Basic understanding of application related services (ODBC, TNS, TFP, etc…)
6. General understanding of Microsoft clustering
7. Working knowledge of “Vmware” preferred
8. Experience on ticketing tools desirable.
9. Communication skills have to be good, especially written
10. Strong ability to understand & follow documented processes.
11. Flexibility to work 24/7 in shifts.

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