VFRESHERS

About Company :
Wipro Infotech is the IT Services, Solutions & Products division of the Wipro Limited. For the year ended March 31, 2008, Wipro Infotech recorded Revenues of Rs 37.46 billion, representing a growth of 51% YoY. PBIT grew by 46% YoY to Rs 3.12 billion. Services business contributed 33 % to total Revenues and grew by 47% YoY.With over two decades of experience, Wipro has stamped its presence on the Indian market and leads the Indian IT industry. Headquartered at Bangalore, our business spans India, Asia Pacific and the Middle East. By collaborating with Wipro, organizations garner the power of tried and tested frameworks, strong domain knowledge, a large pool of certified technology specialists and best of breed alliances. We bring to market tailor-made, industry specific solutions that help meet your business challenges while increasing operational efficiency. We have leveraged our two-decade old expertise and experience in meeting the IT needs of enterprises that enables us to offer comprehensive IT solutions that encompass best-of-breed products, best-practice IT services and best-in-class enterprise solutions. We help architect, implement and manage the entire IT lifecycle of our customers through a complete portfolio of IT Services.

Experience:0 – 1 Years

Location:Mysore

Job Title : Executive – Technical Support

Desired :
Freshers -2008 Batch passed out.
BSC/Diploma (Regular)
No BE/B.TECH/MCA
Good Communication Skills, Willing to work on Technical Support (Voice Base)
Added Advantage: Knowledge/Hands-on exposure on Hardware & Networking OS – Windows, Linux, Novell

job Description :
Will be responsible for handling calls that comes to IAS Technical Helpdesk.
Should be able to troubleshoot and give 1st level online solution over the tollfree and register 100% of t he calls with proper information captured, classify as defined in SOP by capturing the relevant technical information, adhering to the QA norms set.
Should be able to handle 1st level escalation calls from end users, write business friendly emails, Should be a excellent team player and should posses excellent customer orientation skills.

Skills :
Knowledge/Hands-on exposure on Hardware & Networking OS – Windows, Linux, Novell. Familiar with technical terminologies of standard applications and software’s.

Company Name:Wipro Infotech

Website: https://www.wipro.com

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